Thank you for purchasing a course with us. We want to make sure that our customers have an exceptional learning experience. Customers who register for a training course occasionally change their mind for one reason or another. Regardless of the reason, we believe there should be a definite refund policy for our customers who decide not to take the course. Refunds for online courses are only given under the following circumstances (‘Refund Terms’):
Within 14 calendar days of receiving your order confirmation you are entitled to a full refund of the price paid.
Refunds are subject to the terms and conditions set out in this refund policy. For the avoidance of doubt, the cancellation period will expire 14 days after the date of the order confirmation.
If you start to use our services during the cancellation period (i.e. commencing or accessing a course in any manner) and/or if you access the course materials via our online course platform (i.e. by downloading course materials), no refund will be payable.
Please send an email to [email protected] and include the following details:
– Your order number
– The email address you used during the initial purchase
Upon determining that a cancellation or refund is due to you under the above terms, we will issue such refund or cancellation within 30 days of our confirmation that such refund or cancellation is due to you.
If you are entitled to a refund we will make the reimbursement using the same means of payment as you used for the initial transaction unless we have expressly agreed otherwise. In any event, you will not incur any fees as a result of this reimbursement.
All refund requests will be processed within 30 days after receiving the request.
Your Pilot Academy may change its refund policy from time to time, and at Your Pilot Academy’s sole discretion. We encourage visitors to frequently check this page for any changes to our refund policy.
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