Refund Policy
Thank you for purchasing a course with us. We want to make sure that our customers have an exceptional learning experience. Customers who register for a training course occasionally change their mind for one reason or another. Regardless of the reason, we believe there should be a definite refund policy for our customers who decide not to take the course. Refunds for online courses are only given under the following circumstances (‘Refund Terms’):
Refund Terms
Within 14 calendar days of receiving your order confirmation you are entitled to a full refund of the price paid.
Refunds are subject to the terms and conditions set out in this refund policy. For the avoidance of doubt, the cancellation period will expire 14 days after the date of the order confirmation.
If you start to use our services during the cancellation period (i.e. commencing or accessing a course in any manner) and/or if you access the course materials via our online course platform (i.e. by downloading course materials), no refund will be payable.
How to request a refund
Please send an email to sales@yourpilotacademy.com and include the following details:Â
– Your order number
– The email address you used during the initial purchase
When and how we issue refunds
Upon determining that a cancellation or refund is due to you under the above terms, we will issue such refund or cancellation within 30 days of our confirmation that such refund or cancellation is due to you.
If you are entitled to a refund we will make the reimbursement using the same means of payment as you used for the initial transaction unless we have expressly agreed otherwise. In any event, you will not incur any fees as a result of this reimbursement.
Note
All refund requests will be processed within 30 days after receiving the request.Â
Coaching Sessions
To maintain the highest professional standards in line with aviation training, all coaching sessions are subject to the following no-show & cancellation policy:
Scheduled Session Commitment
All coaching sessions are pre-booked and allocated exclusively. Clients are expected to be present at the scheduled time.
Cancellations and Rescheduling
A coaching session can be cancelled or rescheduled at least 48 hours prior to the scheduled sessions. Requests to cancel or reschedule made within 48 hours may not be accommodated and may incur the full session fee.
Definition of No-Show
A no-show is defined as:
- Failure to attend a scheduled session without prior notice
- Arrival more than 15 minutes after the scheduled start time without communication
Charges and Enforcement
No-shows will be charged 100% of the session fee.
Operational Exceptions
In line with aviation practice, allowances may be considered in cases of verifiable unforeseen circumstances. Approval of such exceptions remains at the discretion of Your Pilot Academy.
Late Arrivals
Late arrivals will not extend the scheduled session duration. Sessions will conclude at the originally planned time to maintain operational integrity.
We appreciate your adherence to these standards, which reflect the professionalism expected within the aviation industry.
Refund policy Changes
Your Pilot Academy may change its refund policy from time to time, and at Your Pilot Academy’s sole discretion. We encourage visitors to frequently check this page for any changes to our refund policy.Â
Refund Policy
Last update: April 2nd, 2026. If you have any questions about this refund policy, please contact us.Â